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Frequently asked questions

  • How do I cancel my subscription?
    You can cancel your subscription at any time by following these simple steps... Read more
  • How can I access documents that I filled out previously?
    All the documents that you filled out or created are stored on our cloud-based platform. You can access them by logging in to your account at Or if you already logged in, just click on your email in the upper right corner and choose the “My Documents” tab.
  • Why can’t I download my document?
    If you are unable to download or print your document, it means that you might have forgotten to choose a subscription plan. You can subscribe to our service after selecting a plan at Make sure you logged in to your account. If you are already subscribed, please let us know, and we will assist you with troubleshooting.
  • What if I need a refund?
    PDFLiner provides a money-back guarantee; just write us describing why you would like to get a refund, and we will be happy to assist you with this process.
  • How long does this take for my funds to return to my account?
    Your funds should return to your account in 5-10 days after the refund was approved.
  • How do I edit my PDF?
    Online PDF editor is a versatile instrument for quick work with PDF documents online...Read More.
  • Where can I get my account information?
    In order to see your account information, Log In to your account and click on your email or name in the upper-right corner. Then click on the "Account information" tab.
  • How do I change my subscription?
    If you would like to switch to another subscription plan, Log in to your account and open the "Subscription & payment" tab. Click the "Change plan" button and chose the plan that you would like to switch to.
  • What if I forgot my password?
    If you do not know the password: 1. Click on Log In 2. Click on Forgot Password 3. Enter your email 4. Click on Get instructions 5. Follow the instructions sent in the email.
Have more questions? Contact Support
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